Immediate remote support
We fix software, configuration and email issues over an encrypted connection.
IT support for people and businesses
IT support that fixes things fast and keeps your business running
When a computer fails, your operation stops. We help you in minutes through a secure remote connection or on-site, and prevent failures with scheduled maintenance.
- Remote support: pay after it is fixed
- Preventive and corrective maintenance with warranty
- Monthly plans with proactive monitoring
From $600 MXN
How much does an hour of downtime cost you?
Failures never warn you, but most can be prevented.
Slow computers
Machines that take minutes to boot and open apps cost your team hours.
Viruses and errors
Malware, apps that won't open, printers that won't print and email that won't sync.
Unexpected downtime
A failed drive or server without backups can stop your business for days.
360° support
Remote support, on-site service and maintenance from one provider
We combine the speed of remote support with the precision of on-site service.
Preventive maintenance
Physical and software cleanup, thermal paste, updates and tests to extend equipment life.
Corrective maintenance
Hardware diagnosis and repair with original parts and warranty.
Virus & malware removal
Deep cleanup, file rescue and advice so it does not happen again.
Printers & peripherals
Installation, network setup, printhead cleaning and paper-jam fixes.
Email & Office
Outlook, Microsoft 365 and Google Workspace set up on every device.
Hardware engineering
Maintenance that goes beyond cleaning
We follow a technical protocol so every machine performs at its best for longer.
- Thermal management with high-conductivity compounds
- RAM and storage stress tests
- Deep operating-system cleanup
- Health report for every device
Pricing
Support plans for every need
From a one-off incident to a dedicated technician for your company.
Incident support
From $600 MXN
Per incident (up to 1 remote hour)
Fix a single issue, no contract required.
- 1 technical issue
- Same-day remote service
- Pay after it is fixed
- If we can't fix it remotely, you don't pay
SMB Plan
From $3,000 MXN
Per month
Peace of mind for small companies and offices.
- Up to 5 devices
- Unlimited remote support
- 1 on-site visit per month
- Proactive monitoring
- Scheduled preventive maintenance
Corporate Plan
Custom
Up to 25 devices or unlimited
For companies with mission-critical operations.
- Priority hybrid support
- 24/7 monitoring of critical devices
- Endpoint security
- Optional on-site technician
- Contractual response SLA
- Quarterly consulting
Prices in Mexican pesos (MXN). On-site service is available in Tlaxcala and Puebla; remote support is available anywhere.
Process
How we help you
Monday to Friday, 9 AM to 7 PM (Central Time). Emergencies via WhatsApp.
Step 1: Reach out
WhatsApp, call or form. Tell us what's happening.
Step 2: Diagnosis
We check the issue remotely; if needed, we schedule a visit.
Step 3: Fix
We solve it and explain what happened and how to avoid it.
Step 4: Prevention
We recommend a plan so it does not happen again.
Technology
Platforms we support
Systems
Remote access
Productivity
What our clients say
“They built a sales app that made quoting 70% faster and implemented an internal ERP that automates processes across several departments and dramatically cuts operating times.”
TranstoolsThe Trailer CompanyCustom software developmentTranslated from Spanish. 
“They built our corporate website and perfectly captured our brand identity. Our online presence improved significantly.”
BCR Logística MXFreight transportationWebsite designTranslated from Spanish. 
“They optimized our parts inventory with a custom system. We now have full control of stock and daily sales with automatic reports.”
Refaccionaria CarmonaAuto partsCustom software developmentTranslated from Spanish. 
“Our booking platform was completely transformed thanks to their technical guidance. The customer experience is flawless and the system is rock solid.”
Sounders DJEvents & entertainmentWebsite designTranslated from Spanish. 
“They truly understand complex operational needs. Their ability to simplify processes with software is impressive.”
Trailer CheckMaintenance & inspectionCustom software developmentTranslated from Spanish. 
“They modernized our sales and invoicing system. Everything is now digital, fast and error-free. An investment that was 100% worth it.”
Papelería MontielRetailCustom software developmentTranslated from Spanish.
Your questions answered
Frequently asked questions: IT support & maintenance
Is it safe to give remote access to my computer?
Yes. We use encrypted connections and only connect with your permission. You can watch everything we do and end the session at any time.
What do I need for remote support?
Just an internet connection and a remote-access app that takes about 2 minutes to download. We guide you step by step.
How often should my computers get maintenance?
We recommend preventive maintenance every 6 months in offices and every 3 months in dusty or high-use environments such as workshops or retail counters.
What if you can't fix my problem?
If it can't be solved remotely, we don't charge for the session and we advise you on next steps or schedule a visit.
Do you offer support in English?
Yes. Our team provides remote support in English and Spanish.
Free assessment & quote
Something broke? We can help today
Message us and a technician will review your case. With incident-based remote support you only pay once the problem is solved.
Other services you may need
Custom software development
ERP, CRM, inventory systems and mobile apps built around your operation. Your company owns 100% of the code.
Free 30-min consultation
Website design
Corporate sites, landing pages and online stores that load fast, rank on Google and turn visitors into customers.
From$4,999 MXN
AI automation
WhatsApp chatbots, automatic invoice reading and workflows that remove repetitive tasks so your team can focus on selling.
Free AI assessment